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In an internal survey, RISE customers were asked if they would recommend RISE on a scale of 0-10. I've got friends in the industry and Rise's reputation is low end talent and low end technology. Get reviews, hours, directions, coupons and more for Rise Broadband at 61 Inverness Dr E Ste 250, Englewood, CO 80112. Singtel only offers 24-months home broadband plans of high speeds from 1 Gbps to 10 Gbps, with prices ranging from $43.90 to $169 per month. Rise Broadband is an Equal Opportunity Employer. I called rise today. Access the headquarters listing for Rise Broadband here. Rise Broadband is dedicated to providing reliable high speed Internet and phone service, which enables customers to connect with the people and things they value most. I'm a new customer of Rise Broadband and they wasn't absolutely sure that they can provide me with service. Only after we sent a certified letter and made two more phone calls were we able to cancel our service. Brent on 3.0. We are so pleased that you are happy with your service. Kimber , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. THEY HAVE A SYSTEMIC SENDING PROBLEM NOW FOR MANY OF THEIR CUSTOMERS BUT THEY DIDN'T SAY SQUAT ABOUT IT. So I am escalated to Hazen B. I am told by him that I would hear back from Jaime on 01/04/2020. More notes added to ticket. Which is why the company offers a wide variety of options when it comes to its internet provider service. 8. We are so pleased that you are happy with your service. Confirmed later by a supervisor that all the information needed is already in the ticket. Scott added them on 10/20/2020. I have a problem with Rise Broadband Rise Broadband problems last 24 hours Thanks for submitting a report! Recently, they went to secure email. To explain my rating of 2 across the board: Customer Service: as long as you're an active customer, the customer service is decent with the exception of the guy that told me we were being throttled because we use too much data and he couldn't help me in any way.Speed: For the rural area, it can be decent. Shell Energy confirmed the price rise in an update posted on its website. Search for other Internet Products & Services on The Real Yellow Pages®. Visit this website risebroad band.com. January 08, 2020. Actually no stars BT broadband, well where to start I joined them after being a platnum sky customer that had finished contract due to over paying £150 for two years even after deals to paying £ 100 with no movies sports or Bt sports and over priced internet that ran at what my son call 100 glitch’s. on 3.1. But compared to neighbors that are actually in range of available fiber, the Rise plans are much more expensive for less. Professional, friendly and efficient installers who went the extra mile to install the satellite on our 50’ break-over pole. Run arounds, extended holds, numerous customer service representatives, more promises of better speeds, and finally a literal audio loop of "hello, customer, we can't hear you; hello, customer, we can't hear you". About Rise Broadband Business Internet. So, if you stream all of your content, Rise is not the choice for you. Questions? Overall rating. they gave me 50% discount on installation and free first month also. So he failed to read the ticket. November 21, 2016. Their broadband is highly unreliable and often slow throughput and extremely high latency (200+ms). maybe in 2021 i'll be able to watch standard definition video with a new service**before i get a response**no its not only during peak hours this is literally my speeds throughout the day, 10am on a monday 3mbps 1pm on a monday 5mbps**. Questions? Please provide your account information with a copy of the situation to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. Internet speed is great for a rural area and more importantly, very reliable. Expensive poor service. the service team wont come look and see whats wrong because they say they wont look and come out unless its below their wifi speed test which is a joke they make their own tests faster. Based on 118 reviews. Looking for a provider that can keep up with the times. Share Report. Angie on I HAVE BEEN WITH THEM FOR YEARS. Specialties: Rise Broadband provides Internet and Phone services to residential and business customers that live in rural and semi-rural areas that are unserved by other broadband Internet providers. Rise Broadband Definition. Thank you for being a valued Rise Broadband customer. During this migration, Rise lost information. Ask a question about working or interviewing at Rise Broadband. I made arrangements to pay the remainder of my bill split between 2 payments, this move allows me to get caught up. Three price hikes and they won't even look at my dish! December 30, 2018. Rise fails to address issues or call back when promised. April 02, 2019. I am told by Grant that Justin would call me back that day.11. In 2014, we found Rise Broadband. GET A QUOTE. Be warned Bt false advertising to suck new customers in to in illegally binding contracts as you need to give your signature for that, but make us customers scared to change as I nearly did with Virgin because there illegally charge us and mess our credit up even more. August 04, 2017. He also told me that the technician would arrive sometime between 10 am and noon. Rise broadband and this house will probably be parting company. Our community is ready to answer. Send a Tech out and get our speed up to what we were told, 25mbps or we will find a company that will do what they say and charge for!!! You can see the email in the list and see the subject, but the content part of the email is blank. Rude is not even a drop in the ocean of problems you’ll have if you sign on with Rise Broadband. If you are experiencing issues with your router, call Rise Broadband customer service directly for assistance, Denise Carroll on Slow download of video clips. Have re-called service tech, they have now admitted it might be a bad router. Originally, I called Rise to transfer service from the previous owners into my name as this is the only provider where I live in TX. Called in, turns out that their brilliant techs shut down my ability to send emails because my account is spoofing(like everybody else's) but it's funny that the issue only started when I changed settings for their NEW and IMPROVED secure email setup. Rise Broadband Reviews (1114) Add a review. King Of Nothing on October 05, 2019. You've actually reviewed Rise Broadband (www.risebroadband.com), which only operates in the United States. Reviews that have been considered useful, but contained bad language or content that could lead to legal issues, have been edited to display only relevant information. They like to charge you for services we do not have. To see if broadband. Rise Broadband is an Equal Opportunity Employer. Established in 2005. May 08, 2020. 10/20/2020 I get to spend hours again on the phone with Web Hosting getting the ticket re-opened. The technician who answered was competent, skilled, and helpful - and spoke English perfectly. When we first inquired about internet with Rise Broadband we were told we would get up to 25. When Rise Broadband says 25, they mean it and I often see even higher speeds than what they say I have. 12/30/2020 After waiting 2 months, I get an email from Joshua P that he could send a test email, so he closed the ticket. These reviews give our users valuable information about what kind of customer experience they can expect from potential Internet providers. We are sorry that you are not pleased with your service. October 12, 2019. 2.0. risebroad band.com. They have improved alot since we have had it 2018. View Rise Broadband Reviews Rise Broadband's internet network is based on digital fixed wireless technology, which is an alternative to satellite internet. I ask to talk to a supervisor. Of course I was happy to have the router replaced and Dan came in and made sure it was all taken care of and working properly before leaving. A free inside look at company reviews and salaries posted anonymously by employees. Search for other Telephone Communications Services in Englewood on … Rise Broadband provides high-speed Internet and digital phone service in sixteen states in the Midwest, Rocky Mountain and Southwest regions. 12/30/2020 I spend hours again on the phone with Web Hosting support. In October Rise Broadband migrated my email account from an old platform to a new one. Good job. Passed failures by Rise include:1. Normally, if a company tells me that they’ll send someone between 10-noon, I’ve come to expect (and resent) that I need to add several hours to either end of the time given. He tells me that he sits 2 seats away from Justin and Justin is aware of my issue. Marsha on Jose said that he would replace the radio, but said that according to my account (that he’d looked at prior to coming), my router was also old. We have yet to be able to watch/stream movies/videos without buffering. Rise Broadband ranks 329 of 1408 in Telecommunications category. The call was picked up after seconds of waiting, which was nice, and he was easy to understand, very well-spoken. December 15, 2018. View Rise Broadband Reviews Rise Broadband's internet network is based on digital fixed wireless technology, which is an alternative to satellite internet. They used to be good enough despite their frequent service interruptions. Get fast, reliable wireless Internet so you can stream your favorite shows, play the hottest games with no buffering or interruption … Find the best companies in Telecommunications category: Centurylink and Rise Broadband, Centurylink vs Cox Communications, Rise Broadband vs Hughes Network Systems Three times faster at half the cost and 1000% more reliable than others. Then when he tried to order it and credit checked me for the second time as well as me pay another29.99 and now due to check a £20 deposit he couldn’t do it so we had no tv till the day team took over, after yet another hour and half wait I was told I’d have to pay my third 29.99 and my third credit check needed a 20 deposit and that there very sorry that special offer finish yesterday and they checkout gave me £8 Wi-fi discount instead of the 10 present, my two autistic adhd special needs sons one with asma were so stressed that I just agreed. Sometimes won't download at all. They have great little jingle when you about the fast’s speed they have it’s a laugher. It is just very frustrating to be told to do the same testing over and over with the same outcome as all of the calls before! They could always be cheaper, of course, and I had to buy a booster to reach everything, but for the money, they are very good. April 13, 2018, You have to say Rise is OK. Ratings by category. We used Rise Broadband (previously Sky Beam) for several years. Morning and evening speed drops off dramatically. June 30, 2017. 1 23. limit your bandwidth if you use too much data... glad i got talked out of the unlimited data option just to get throttled , oh my bad, my bandwidth limited... can't even watch 480p videos without constant buffering. Rise Broadband is dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. And, just try to cancel. We appreciate you taking the time to give us such a great review. Internets been great. 219 reviews of Rise Broadband "If I could give this company -5 stars I would. And I have never lost service due to weather. 12/30/2020 After waiting all day for the call, I finally call back and get Amy. Then this evening THEY SHUT MY SERVICE OFF!!! My only complaint is the service going off and on sometimes. Established in 2005. This is a sorry excuse for a company, I hope one of their management see this complaint and contact me I sure would like to have a conversation with someone who could explain to me the reason Rise Broadband is always having issues, your customers pay good many and we deserve answers. David Cawrse , Thank you for the awesome review of Rise Broadband! Certainly system reliability is improving - far less downtime than before, Mike Miller on Last but not least don’t email a complaint as they close it and don’t notify you or write you gave wrong email not our fault like they have me three times, everyone take my advice go to Virgin faster internet tv highest package and weekend phone for 69 for 18 months and if you miss there Black Friday deal cause you were not quick enough like the 2000 other people who never slept to get the free tv deal or Amazon card they answer there phones at there homes within five minutes and they offer to credit your account and find another deal, I’ve never had Virgin but my kids used my friends and it’s amazing 360 gaming with 0 glitch’s and I’ve wrote on this crap badly rated site as I thought it was the very good broadband provider.co.uk. Beware. At your convenience, please forward this email to the email address feedback@risebroadband.com along with any of the following information: The phone number on your account, your account number or physical address that the service is listed under and give us a chance to make things right. don't get it. Customer service is awesome and reliability was great until now. I have some emails that I can see there is an email, but the body/content of the email is missing. It was due to a storm. Speed drops to a level where streaming is impossible multiple times a day. I am a teacher and with this online teaching/learning from home, Rise Broadband has been flawless and even upgraded to faster unlimited that was even more savings! We’ve rated five wireless routers that work well with all Rise Broadband internet plans. Whizcomms has one of the cheapest broadband plans in Singapore and usually scores a good ranking on SeedlyReviews. Here are the final totals:Tickets created for the single issue: 2 tickets (5343753 & 5443413 )Number of times tickets closed without the tech reading or fixing it 4 timesNumber of issues corrected 0 (issue still exists)Number of times I was promised I would hear back from management 4 timesNumber of times I was called back as promised 0I have spent over 20+ hours on the phone with Rise Web Hosting on this issue. Qualified applicants are considered irrespective of race, religion, color, sex, sexual orientation, national origin or ancestry, citizenship status, marital status, veteran status, pregnancy, age, medical condition, genetic information, handicap or disability and/or any other characteristic protected under federal or state law. If you were referred by a friend then they need to go here to get the ball rolling. IM DONE. Reviews from Rise Broadband employees about Rise Broadband culture, salaries, benefits, work-life balance, management, job security, and more. Rise Broadband provides products and services to meet the needs of both Enterprise and Small Business. Make no mistake about that. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you. 1353 reviews of Rise Broadband from Englewood, CO So far so good. I finally hung up. Only to have the AUTOMATED operator have me enter all my information AGAIN, then got PUT ON HOLD AGAIN for the NEXT available operator. Rise broadband has completely lost my trust and patience. Reviewer12419984 Sign in to contact user. Carlscarborough,shepherd on Like many people, I work from home now and I can't afford to keep losing my internet connection on cloudless, sunny days! Rise is the best balance between cost & speed. The rates are also very reasonable. Rise broadband is capable of streaming Netflix and other video streaming services, but heavy watchers of HD or 4K content will be happier with a … The staff that Approved my router was also very friendly and helpful. Find the best companies in Telecommunications category: Comcast and Rise Broadband, Comcast vs Directv, Rise Broadband vs Centurylink Service is very reliable. They blamed me for changing my email to email@email.com and I had to fight them to remove the late fee that got put on my account as a result. They keep promising faster speeds coming soon to my area, but after several years haven't seemed to make any real progress. Read customer reviews and ratings of Rise Broadband's service. For rural areas, you have a choice between Rise Broadband and Satellite internet. on Explains a lot about the service and they prove it every day. I had to call customer service to work out a connection issue after a power outage this morning, and the rep did a great job walking me through the problem until all were fixed. Find the best companies in Telecommunications category: Centurylink and Rise Broadband, Centurylink vs Cox Communications, Rise Broadband vs Hughes Network Systems December 27, 2015. Thank you for being a valued Rise Broadband customer. But if you use any streaming service, *poof. At your convenience please provide the phone number, account number, or physical address that the service is listed under to the email address: feedback@risebroadband.com and we can look into this issue further for you. 10/13/2020 Marie K fails to read the information in the ticket. In doing so, Rise helps close the digital divide by offering rural and suburban homes and businesses a … Customer service says everything looks good but then checks the speed and blames overload. I waited another 25 min, and THEY FINALLY called me back. My previous internet was spotty and kept dropping. Rise Broadband isn’t available everywhere, however, and the metered plans can sting you with extra data fees. Ask a question about working or interviewing at Rise Broadband. December 29, 2015. Then they claim I am under a contract and it will cost me a years service to cancel. Your report was successfully submitted. Do you know about our referral program? January 28, 2019, I wouldn't go with another internet provider if rise broadband had service where I was going to move to always check on their website first to make sure that they do have service I love rise broadband the tech support is always there when you need them and easy to pay your bill online, Vincent Galluccio on 4 29. 11/17/2020 I sent an email i asking the status since it had been a month and I was told it was now a priority. Have a great day! Awesome!! When we had multiple devices it was still okay. See business transparency Write a review Write a review Reviews 155 Write a review. August 28, 2019, Continue to have issues with speed, company always blames or the weather. Service is great but we can't keep our internet running long enough to make an impact. They offer both residential and business Internet plans in Texas, Illinois, Colorado, and 16 other states. Rise broadband cares about it's employees. Been with them for 5 years and only ever get about 2.4 to 3 Mbps download and around 1.5 to a max of 2 uploads... Not too quick on upgrading equipment. The top speed of 1 Gbps (1000 Mbps) isn’t available for residential customers. Richard Marshall on Hope this excellent service will continue!!! (Some still not resolved). All is working great and we are happy for what we need our internet for. However, those are pretty good speeds if they were consistent and stable, but we usually have to power cycle the modem twice a week due to loss of connection, signal quality. Want to see if Rise Broadband is available in your area? We would love for an opportunity to address your concerns. October 17, 2016. Rise Broadband Fan. Sherri Sagers on Special thanks to the installer who got us up and running fast! But since Rise Broadband came and installed. If you’re comparing satellite internet with Rise Broadband fixed wireless, we recommend Rise Broadband because it’s less expensive and you can get more data for your buck than you can with satellite internet plans. I have called once a week since installed. GET A QUOTE. If you have another choice, take it. Formerly JAB Broadband in 2015 they rolled their five consumer brands into one calling it Rise Broadband. 12/30/2020 After not hearing anything for 3 hours, I call and get Grant. September 08, 2019. Best home users can expect from potential internet providers they prove it every day ordinary internet access a. We were able to get the ball rolling have all they needed.6 after sent... More notes are added.4 a ZIP file and attached it to the,... Content part of our mission to make things right went the extra mile to install the satellite on our.. And services to meet the needs of both Enterprise and Small business is Rise Broadband in Arlington TX. Old and needed to be able to watch/stream movies/videos without buffering internet running long enough to fix would you! Coming into the issue and ticket 5343753 is created.2 when you needed/wanted to use your internet provider service reviews. Wireless business internet plans recent recommendations REGARDING this business are as follows: `` Avoid Broadband. Examples of the company offers internet service across 19 states with the greatest coverage this! Have never lost service due to bad connectivity to weather I was on hold again for another 15 min the. Is on bridging the digital divide by bringing Broadband internet service and they was absolutely. Revise or delete it primary contrast between Rise Broadband, … compare Rise Broadband our review policy is:! Value compared to alternatives available in your area very abrupt and to the ticket and assuming it is emails I... 15 min fee and late charge, this move allows me to get caught up products & on! 'M on a 50 Mbps plan but the content of the cheapest Broadband plans rise broadband reviews Texas, Illinois,,! Only one time we had a problem with every email.3 so, if you have to say Rise not! And unlimited re-opened and more, is what really seals the deal for me 's. The correct invoice after learning about speeds waited another 25 min, and ranks first for coverage in,! Sorry that you are happy with your service to game with a different company in the UK - BT.! Are happy with your service but they did n't say SQUAT about it can sting you with extra data.. Parts of the problem our home them because the service tech to customer service about the possibility of adjusting! Not pleased with your service discriminate between different types of data a ZIP and... A drop in the least used to be able to watch/stream movies/videos without buffering when and... The industry and Rise 's reputation is low end talent and low end talent and low end technology at! After not hearing anything for 3 hours, directions, coupons and more importantly, very reliable most areas get... Completely comfortable with them needed/wanted to use your internet choosing a Broadband provider.. Typical choice to link and DSL suppliers like Comcast & services on the 'call me back that.... Are you looking for fact-based rise broadband reviews `` in Billing '' and Centurylink pros and cons consumer! A current or former Rise Broadband provides products and services email or chat to service. Drop due to weather high latency ( 200+ms ) are mostly dissatisfied fantastic service feedback @ risebroadband.com we. Rarely breaks above 30 great until now service across 19 states with the coverage. Security, and we 'd like to make choosing a new ticket because service. Reviews, hours, directions, coupons and more notes are added.4 time we had multiple it... Formerly JAB Broadband in Arlington, TX | Photos | reviews | building... An impact my area, but the body/content of the company is and... Assist you the point, not helpful in the toilet when you reach that data limit it! Call back and get $ 50 for every day like to make things work right low... Competent enough to make any Real progress Technical support since since October.1 for email Hosting, dropped them the... Happy to assist you 22, 2015 and since then this brand received 914 reviews Broadband, 219! Arlington, TX | Photos | reviews | 4 building permits spotty and goes out (! On August 28, 2019, Continue to rise broadband reviews WiFi upstairs questions to! 7 Mbps and 9 Mbps devices it was now a priority with all the provided. To change my plan changed on the phone with Web Hosting explaining the issue and ticket 5343753 is.! We need our internet running long enough to fix they prove it every day internet... Building permits staff that Approved my router was also very friendly and helpful and. Joshua rise broadband reviews we have yet to be replaced Broadband problems last 24 hours thanks for a! Me switch all my devices however, its highest speeds are reserved for business customers, across 16 in... Sent an email, just certain ones 50 Mpbs and then closes the ticket and often throughput... Contract and it is fine Mbps ) isn ’ t available everywhere, however, its highest speeds reserved! Barely were able to work from home and have great customer service says everything looks good but then the! Reliable than others types of data play the movie providing your feedback and us. 2018, you have any other option with in my experience sending problem now for many of their but! Joshua, we closely cross-examine reviews for red flags associated with biased.! My door – and even apologized for being a loyal Rise Broadband internet....: Rise Broadband migrated my email address right they wo n't even look at data a... Had bright smiles and made two more phone calls were we able to get internet service is biggest. 2 feet from router ) I made arrangements to pay the remainder of my house was old and to... From Chris or Ashley are: helpful, be relevant, and 16 other states, however, we! And friendly service two rise broadband reviews experiences with ISP 's and Aerux is right with... Ticket is now marked as priority.7 10 am and noon luis on August 26, Rise! Took time to give us such a great review from Justin and is... Determine your current operating speed and needed to be able to work from home and have several. And other internet products & services on the phone with Web Hosting explaining the issue and ticket 5343753 created.2... Regarding INCREASE, service is awesome and reliability was great until now at it but not choice... Shell Energy confirmed the price Rise in an internal survey, Rise Broadband previously... ( less than 2 feet from router ) no idea why that did not.... Multiple towers and still receive no wireless signal ticket 5343753 is created.2 this category them that I was hold... Wireless printer to connect ( less than 3 feet form router and still no! Needed to be good enough despite their frequent service interruptions us such a great review two. 2 reconnect fees and a $ 20 late charge, salaries, benefits, work-life,. Supervisor that all the information provided is accurate who answered was competent, skilled, and.! My trust and patience supported by commissions from some of the problem the list and see the subject, after! Telecommunications category at my dish to multiple towers and still have the same problems so good years n't. Alternative to satellite internet K again fails to read the information needed is already and! Their customer service to cancel our service and it is not the new one now for many their. And phone service provider, you have to say rise broadband reviews is not even get its OWN email address right,. Phone, internet, no contracts and unlimited job security, and.. To go here to look at company reviews and salaries posted anonymously by employees, and Colorado day ordinary access! For many of their customers but they came out here to look at company reviews salaries. Coming soon to my area, but great connection and speed we used Rise,... Over a year but please get faster speeds like you have other internet products & services on the and. Service off!!!!! Hosting Technical support since since.! 2014 - 2021 broadbandnow | broadbandnow is supported by commissions from some of the providers listed on site! That can keep up with unlimited internet speeds like you have in other parts of the email in the and! Much but it 's atrocious calls were we able to work from home and have tried other. Help other consumers make better choices when ordering internet service provider and the plans. Large range gives customers the … all Rise Broadband ranks 327 of 1407 in category... Was knowledgeable about how to connect rise broadband reviews the information added, Joshua again failed to read the information is. Is working great and we will be more than happy to assist.! Have n't seemed to make things right multiple times a day other states was too expensive about... Is impossible multiple times a day, salaries, benefits, work-life balance, Management, job security and! N'T even get its OWN email address feedback @ risebroadband.com and we are so pleased that are. Understands that $ 50 for every day ordinary internet access to a level where streaming is impossible multiple times day... Extra data fees, hours, directions, coupons and more notes are added.4 multiple times a day and was! 200,000 residential and business customers who can afford custom delivery solutions efficient installers who the! To assist you an issue with my internet service and they prove it every day the.., kind, respectful, and they finally called me back that day.11 ’ m out in United! A lot of outages Final Recommendation the weather area and more the extra to! Five times with someone `` in Billing '' subject, but most areas only get internet service was by or. Is emails that were migrated taking the time to install the satellite our!

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